Privacy Policy

This Privacy Policy explains how FreshStaff ("we," "us," or "our") collects, uses, discloses, and safeguards information when you visit our website or use our software services (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.

We collect information you provide directly to us, such as your name, email address, company name, and any other details you submit through forms, account registration, or communications with us.

We also collect certain information automatically when you use the Services, including your IP address, browser type, device information, pages visited, and the dates and times of your visits, typically through cookies and similar tracking technologies.

If you are a customer using our application, we may also process information you or your organization upload or generate while using the Services, in accordance with your agreement with us.

We use the information we collect to provide, maintain, and improve the Services; to communicate with you about updates, security alerts, and support; to respond to inquiries and fulfill requests; to monitor and analyze usage trends; and to detect, prevent, and address technical issues or fraudulent activity.

We do not sell your personal information to third parties.

We use cookies and similar technologies to operate and improve our website, remember your preferences, and understand how visitors interact with our content. You can control cookies through your browser settings; disabling cookies may limit some functionality of our website.

We may share information with service providers who perform functions on our behalf, such as hosting, analytics, customer support, and payment processing, under contractual obligations to protect your information.

We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of assets.

No mobile information, including SMS/text messaging originator opt-in data and consent, will be shared with any third parties or affiliates for marketing or promotional purposes. This mobile information is shared only with subcontractors who help us deliver the messaging services described below, and is excluded from any other data-sharing described in this policy.

If you provide your mobile phone number to FreshStaff, you may receive SMS/text messages related to account activity, scheduling, job or shift updates, verification codes, and other service notifications, where you have opted in to receive them.

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message, and you can request help by replying HELP. Carriers are not liable for delayed or undelivered messages.

As stated above, mobile opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes.

If a staffing agency uses FreshStaff to manage your job application, employment, or placement, that agency may submit additional sensitive information about you to the Services, including your Social Security number, background check results, drug screening results, and payroll and tax information (such as wage, deduction, garnishment, and W-2 data).

Social Security numbers are encrypted at rest using industry-standard encryption (AES-256) and are accessible only to the systems and authorized personnel that need them to perform screening, payroll, tax reporting, and other employment-related functions required by law or by the staffing agency's agreement with you.

Background check and drug screening results are provided to us by the staffing agency or its screening vendor and are used only to support that agency's hiring and placement decisions; we do not sell or use this information for advertising.

Payroll, tax, and deduction information is used to calculate pay, withhold and remit taxes, process garnishments as legally required, and generate tax documents (such as W-2s), and is retained for the periods required by applicable federal, state, and local employment and tax laws.

The staffing agency that employs or places you, not we, is primarily responsible for decisions about your employment and for complying with employment and background-check laws applicable to you; we act as their service provider in processing this information.

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Employment, payroll, tax, and screening information described in Section 7 is retained for the periods required by applicable employment, tax, and recordkeeping laws.

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, please contact us using the information below.

You may also opt out of marketing communications at any time by following the unsubscribe instructions included in those messages.

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

Information we collect may be transferred to, stored, and processed in countries other than your own. We take steps to ensure that any such transfers comply with applicable data protection laws.

We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date above. Your continued use of the Services after changes become effective constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our Contact page.