FreshStaff

Frequently Asked Questions

Everything you need to know about FreshStaff. Onboarding, automation, compliance, migration, and more.

In short

Frequently asked questions about FreshStaff cover what the platform is, how onboarding and automation work, what compliance and security features exist, which ATS platforms it migrates from, and how pricing works.

FAQonboardingautomationcompliancemigrationpricing
What is FreshStaff?

FreshStaff is a unified staffing platform that combines onboarding, automation, compliance, analytics, billing, integrations, and ATS migration into one system, replacing the fragmented point tools most staffing agencies piece together.

Who is FreshStaff built for?

Staffing agencies and internal workforce teams of any size, from a single branch operation to a multi branch agency managing hundreds of active placements.

How does onboarding work in FreshStaff?

A new hire completes a guided digital flow, personal information, required documents, and e-signatures, in one sitting. Recruiters see live progress instead of waiting on a mailed packet.

What can automation rules actually do?

A rule pairs a real trigger (like a new applicant or a completed packet) with one or more actions (send an email or text, notify a recruiter, update a status, or schedule a follow-up). Any admin can build one directly, no support ticket required.

What does the analytics module show?

Five live dashboards: applicant funnel, placement velocity, onboarding completion, automation activity, and compliance accuracy, all computed from the same data the rest of the platform uses, with no export step.

Which ATS platforms can FreshStaff migrate from?

Bullhorn, Avionté, TempWorks, and several others, using guided field mapping and a full migration log. If something looks wrong afterward, a migration can be rolled back cleanly.

What integrations does FreshStaff support?

Payroll providers (ADP, Gusto, QuickBooks, and more), background check vendors (like Checkr), and timekeeping systems, and it connects easily to the other systems you already use. Don't see your provider? Our team can build a custom integration for enterprise accounts.

How does FreshStaff track compliance?

I-9, W-4, and E-Verify status are all tracked automatically on every plan, visible on both an individual worker's profile and a company-wide compliance dashboard.

Is my staffing data secure?

Sensitive fields like SSNs are encrypted at rest, access is controlled through permission groups configured in Admin HQ that you define for your company, and every meaningful action is recorded in a searchable audit log.

What is Kiosk Mode?

A self-service, full-screen intake experience for walk-in applicants on any shared front-desk device. No recruiter has to be free for an applicant to get started.

What is the Client Portal?

A self-service login for your clients to see their own job orders, review applicants directly, and check active placements, without needing to call for a status update.

What are the Packet Builder and Document Builder?

The Document Builder turns an uploaded PDF into a fillable, e-signable form by mapping its fields. The Packet Builder assembles those documents into a reusable bundle, like a standard new hire packet, applied automatically to every new hire in a given role or client.

What does Admin HQ control?

User accounts, custom permission groups, system health, and a complete audit log. The company-wide oversight center for owners and administrators.

What support is available?

Email support on every plan, with faster response times as your team grows. Enterprise includes a dedicated support specialist. See the Pricing page for details.

How much does FreshStaff cost?

$149/month base, plus $6/month per Active Placement. That's the entire formula, there are no tiers, no per-internal-team-seat fees, and no add-on modules to buy. An agency with 10 Internal Team Seats and 50 Active Placements pays $449/month total ($149 + 50 x $6).

How is FreshStaff priced?

One plan, every feature, priced on Active Placements instead of user seats. The base fee ($149/month) includes unlimited Internal Team Seats and the entire platform. The only variable cost is $6/month per Active Placement, a field worker/temp who had a pay stub, logged hours, or was flagged Active on a job order that billing cycle. Full details are on the Pricing page.

Are Internal Team Seats unlimited?

Yes. Every FreshStaff account includes unlimited Internal Team Seats, recruiters, coordinators, and admins, at no extra cost. Add your whole team without it changing your bill, the only thing that affects pricing is how many Active Placements you have that month.

How do I get started with FreshStaff?

Reach out through the Get Started link on the Pricing page, or explore the Product Tour and Screenshot Library first to see the platform before talking to us.