Frequently Asked Questions

Email support is included with every account, at no extra cost. There are no support tiers to buy. See the Pricing page for details.

$149/month base, plus $6/month per Active Placement. That's the entire formula, there are no tiers, no per-internal-team-seat fees, and no add-on modules to buy. An agency with 10 Internal Team Seats and 50 Active Placements pays $449/month total ($149 + 50 x $6).

One plan, every feature, priced on Active Placements instead of user seats. The base fee ($149/month) includes unlimited Internal Team Seats and the entire platform. The only variable cost is $6/month per Active Placement, a field worker/temp who had a pay stub, logged hours, or was flagged Active on a job order that billing cycle. Full details are on the Pricing page.

Yes. Every FreshStaff account includes unlimited Internal Team Seats, recruiters, coordinators, and admins, at no extra cost. Add your whole team without it changing your bill, the only thing that affects pricing is how many Active Placements you have that month.

On most staffing ATS platforms you pay per recruiter seat, typically $60 to $165 per user each month, so the bill grows every time you add a recruiter. FreshStaff charges $0 per recruiter seat: Internal Team Seats are unlimited and free, and the only variable cost is $6/month per Active Placement.

Yes. FreshStaff has no per-seat or per-recruiter fees at all. Every recruiter, coordinator, and admin logs in on unlimited free Internal Team Seats. Pricing is a $149/month base plus $6/month per Active Placement, and adding users never changes your bill.

A new hire completes a guided digital flow, personal information, required documents, and e-signatures, in one sitting. Recruiters see live progress instead of waiting on a mailed packet.

I-9, W-4, and E-Verify status are all tracked automatically on every plan, visible on both an individual worker's profile and a company-wide compliance dashboard.

A self-service, full-screen intake experience for walk-in applicants on any shared front-desk device. No recruiter has to be free for an applicant to get started.

The Document Builder turns an uploaded PDF into a fillable, e-signable form by mapping its fields. The Packet Builder assembles those documents into a reusable bundle, like a standard new hire packet, applied automatically to every new hire in a given role or client.

Sensitive fields like SSNs are encrypted at rest, access is controlled through permission groups configured in Admin HQ that you define for your company, and every meaningful action is recorded in a searchable audit log.

User accounts, custom permission groups, system health, and a complete audit log. The company-wide oversight center for owners and administrators.